Customer Service

Customer Service

Course Summary

The importance of How

  • Focusing on the how as well as the what
  • Developing a relationship of mutual trust
  • The Five Key Values of Customer Service
  • Creating a definition of excellence

Emotional aspects of the customer experience

  • Making the initial connection with the customer
  • Presenting a positive first impression
  • Influencing customer perceptions
  • Exceeding customer expectations


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